Possible delivery damage
Photograph the unopened exterior when possible, then the interior packaging, the full sign, and close details of the damage. Keep the label readable in at least one image.
A clear record makes the next step clearer.
If a sign arrives damaged or appears different from the submitted order, inspect it, photograph it, preserve the packaging, and contact us with the order details.
Contact us before sending anything back so the applicable policy, eligibility, and instructions can be confirmed for that order.
Four things to do while the package is in front of you.
A complete visual record helps identify whether the concern is related to delivery, production, or submitted personalization.
- 01
Inspect promptly
Look at the full sign, personalized details, edges, print surface, stakes or included pieces, and the condition of the package.
- 02
Document what arrived
Take a clear photo of the full item, close views of the concern, and the exterior and interior packaging when damage may be involved.
- 03
Contact us with the record
Include the order number, a short description, and the relevant photos. Explain what you expected and what you received.
- 04
Preserve the packaging
Keep the item, shipping label, box, inserts, and other packing materials until the review is complete and next steps are confirmed.
Photograph the issue, not just the detail.
Context matters. A full view shows the finished piece; close views show the concern; packaging images show how it traveled.
Possible production error
Show the whole printed piece and a close view of the concern. Compare the result with the personalization, size, color, image crop, or wording submitted with the order.
Personalization or timing concern
Describe the submitted detail or order timing at issue and include the relevant order record. Eligibility depends on the applicable order terms and circumstances.
Personalized items require an order-specific review.
A sign made with a name, date, photo, colors, or institution wording may have different cancellation, return, or refund eligibility from a non-personalized item. The reason for the request and the order's production stage can matter.
The policy and terms presented with checkout and the order govern the final decision. This page is practical guidance, not a separate guarantee.
Send one complete message.
Keep payment-card details out of support messages. Order and photo details are enough to begin a review.
Message checklist
- Order number and email used for the order
- A concise description of the issue
- Photo of the full item and close detail photos
- Packaging and shipping-label photos when damage is involved
- The date received and any relevant event-date context