Returns & Guarantee
We stand behind every sign we make. If you're not 100% happy, we'll make it right or give you a full refund.
100% Satisfaction Guarantee
If you're not completely happy with your sign, we'll make it right—no questions asked.
30-Day Return Window
Take your time. You have 30 days from delivery to request a return or refund.
Hassle-Free Process
No complicated forms or waiting on hold. Just email us and we'll take care of the rest.
How Returns Work
Simple, straightforward, stress-free
Contact Us
Email us at returns@graduationyardsign.com with your order number and reason for return.
We Respond Quickly
Within 24 hours, we'll confirm your return and provide next steps. No waiting on hold!
Get Your Resolution
Choose a replacement, reprint, or refund. Refunds are processed within 3-5 business days.
Common Situations & Solutions
Here's how we handle different return scenarios
Damaged in Shipping
Please include photos of the damage
Print Quality Issues
We stand behind our quality standards
Wrong Design/Colors
We'll work with you to get it perfect
Changed Your Mind
Sign must be unused and in original packaging
Arrived Too Late
Based on original delivery estimate
Good to Know
- Returns must be requested within 30 days of delivery
- Refunds are processed within 3-5 business days
- Original payment method will be credited
- You'll receive email confirmation of your refund
- For damaged items, please keep packaging for inspection
- Custom designs may take slightly longer to reprint
- Bulk orders have specialized return procedures
- We may request photos to process your claim faster
Our Promise to You
We're parents too. We know how important these moments are. If your sign doesn't meet your expectations, we won't rest until you're happy.
"Every graduate deserves to feel celebrated."
Need to Start a Return?
Our support team is here to help. Reach out and we'll take care of everything.