Frequently Asked Questions
Find quick answers to common questions about our graduation yard signs.
Ordering & Products
What sizes do your yard signs come in?
Our standard yard sign is 18" x 24", perfect for front yard visibility. We also offer a larger 24" x 36" option for maximum impact. Both sizes include a durable H-stake for easy installation.
What materials are the signs made from?
We use premium 4mm corrugated plastic (Coroplast) that's waterproof, UV-resistant, and built to withstand outdoor conditions. For a more premium option, we offer 3mm aluminum signs with a glossy finish.
Can I order multiple signs with different names?
Absolutely! Each sign is individually customized. Simply add each design to your cart separately. For orders of 10+ signs (like for a school or class), check out our bulk ordering options for volume discounts up to 40%.
Do you offer rush orders?
Yes! We offer Rush Production (2 business days) and Express Production (1 business day) options at checkout. Combined with expedited shipping, you can receive your sign in as little as 3 business days.
Design & Customization
Can I upload my own photos?
Yes! Our editor supports high-resolution photo uploads. We recommend photos that are at least 1000x1000 pixels for the best print quality. Our AI automatically removes backgrounds for a polished look.
Can I use my school's official colors?
Absolutely! Search for your school in our database of 1,000+ schools with official colors, or enter custom hex codes. We support any color combination you need.
What if I need help with my design?
Our design team is happy to help! Contact us with your order number and we'll make adjustments free of charge. For bulk orders, we offer dedicated design support.
Can I preview my sign before ordering?
Yes! Our interactive editor shows you exactly how your sign will look. You can preview different color schemes, adjust text placement, and even see a 3D mockup in a yard setting.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-7 business days after production. Economy shipping (7-10 days) is free on orders over $75. Expedited (3-5 days) and Express (1-2 days) options are available at checkout.
Do you ship internationally?
Currently, we ship to all 50 US states, including Alaska and Hawaii. International shipping is not available at this time, but we're working on expanding our delivery area.
How is my sign packaged?
Signs are carefully packaged in custom corrugated boxes to prevent bending or damage. The H-stake is included and packaged separately. Each package includes installation instructions.
Can I track my order?
Yes! Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime by visiting our Track Order page with your order number.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.
Do you offer discounts for bulk orders?
Yes! Volume discounts start at 10 signs (10% off) and go up to 40% off for orders of 500+. Schools, PTAs, and organizations also get NET 30 payment terms. Visit our Bulk Orders page for details.
Is there a satisfaction guarantee?
Absolutely! If you're not 100% satisfied with your sign, contact us within 30 days. We'll either reprint it or provide a full refund. Your happiness is our priority.
Are there any hidden fees?
No hidden fees ever. The price you see includes the sign and H-stake. Shipping costs are calculated at checkout based on your location and delivery speed.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your sign for any reason, contact us and we'll make it right—either with a reprint or a full refund.
What if my sign arrives damaged?
We're so sorry if that happens! Contact us immediately with photos of the damage. We'll ship a replacement at no cost to you, usually within 24 hours.
Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. After that, production begins and we cannot make changes. Contact us ASAP if you need to make a change.
How long do refunds take?
Refunds are processed within 3-5 business days and will appear on your original payment method within 5-10 business days, depending on your bank.
Still Have Questions?
Can't find what you're looking for? Our friendly support team is here to help.